Your privacy matters to us. This Privacy Policy explains what personal information diamond game collects from players in the Philippines, how we use it, who we share it with, and how we keep it safe. By registering an account or using our platform, you agree to the practices described here. If you have questions, visit our FAQ Help Centre at any time.
We collect only what we need to run your account and keep the platform secure.We do not sell your data to anyone, ever. You can update or request deletion of your information at any time through your account settings or by contacting our support team. The full details are below — written in plain English so every player in the Philippines can understand exactly where they stand.
When you register an account with diamond game, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to comply with Philippine regulations on online gaming and to confirm that you are of legal age to participate. We also collect your billing and payment details when you make a deposit or request a withdrawal, though full card or account numbers are never stored on our servers — only tokenised references provided by our payment processors.
As you use the platform, we automatically collect certain technical data about your device and session. This includes your IP address, device type, operating system, browser version, and the pages or game rooms you visit within the platform. We use this data to detect suspicious activity, prevent fraud, and improve the overall performance of the platform for players across the Philippines. We do not use this technical data to build advertising profiles or share it with third-party marketing networks.
If you contact our support team via live chat or email, we retain records of those conversations to help resolve ongoing issues and improve our service quality. You may also voluntarily provide additional information — such as preferred payment methods or communication preferences — through your account settings. All information you provide is treated with the same level of care and protection regardless of how it was collected.
The primary purpose of collecting your personal information is to operate your account and deliver the services you signed up for — including processing deposits and withdrawals, granting access to game rooms, and managing your VIP tier status. We also use your information to verify your identity as required by Philippine law, to detect and prevent fraud or money laundering, and to ensure that only eligible adult players can access the platform. Without this information, we would not be able to provide a safe and compliant gaming environment.
We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. If you have opted in to promotional communications, we may also send you information about bonuses, new game categories, or platform features that may interest you. You can opt out of marketing messages at any time through your account notification settings, and opting out will not affect your ability to use the platform or receive essential account communications.
Aggregated and anonymised data — where no individual player can be identified — may be used internally for analytics, product development, and platform improvement. For example, we may analyse which game categories are most popular among Filipino players to help us prioritise new features. This type of analysis never involves sharing identifiable personal data with any external party, and the insights are used solely to make diamond game a better experience for everyone.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. However, to operate the platform effectively, we do share certain data with a limited set of trusted service providers who act on our behalf. These include payment processors who handle your deposit and withdrawal transactions, identity verification providers who confirm your documents during the KYC process, and cloud infrastructure providers who host the platform's servers and databases. All such providers are contractually required to handle your data securely and only for the specific purpose for which it was shared.
We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so — for example, in response to a court order, a regulatory audit, or an investigation into suspected financial crime. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
If diamond game undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such an event, we will notify registered players via the contact details on file and ensure that the receiving entity is bound by privacy obligations at least as protective as those described in this policy. Your data will never be transferred to a jurisdiction that does not provide an adequate level of data protection.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. Sensitive account data is stored in encrypted form, and access to personal information within our organisation is restricted to staff who genuinely need it to perform their job functions. We conduct regular security reviews and update our practices in line with evolving best practices in the online gaming industry.
Despite these measures, no online platform can guarantee absolute security, and we encourage all players to take steps to protect their own accounts — including using a strong, unique password and enabling any two-factor authentication options available in your account settings. If you suspect that your account has been compromised, contact our support team immediately via live chat after logging in. We will act promptly to investigate and, where necessary, secure your account.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. When data is no longer needed, it is securely deleted or anonymised. If you request account closure, we will process your request and delete your personal data within the timeframes required by applicable law, retaining only what we are legally obliged to keep — such as transaction records for anti-money laundering compliance purposes.
As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of processing, to withdraw consent where processing is based on consent, and to request that we restrict processing of your data in certain circumstances. These rights can be exercised at any time by contacting our support team through the live chat feature available after login.
If you wish to make a formal data subject request, please provide sufficient information to allow us to verify your identity before we process the request — this is to protect your data from being disclosed to someone impersonating you. We will respond to all verified requests within the timeframes required by applicable Philippine data protection law. There is no fee for making a data subject request, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify registered players via the email address or mobile number on file, and the updated policy will be published on this page with a revised effective date. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. For any questions about your privacy or this policy, visit our FAQ Help Centre or reach the support team via live chat after logging in to your account.
Our support team is available 24/7 to help with any privacy-related questions. You can also find answers to the most common questions from Filipino players in our FAQ Help Centre. Ready to get started on the platform? Create your free account today and play with confidence.